Terms and Conditions
Terms and Conditions
INTRODUCTION AND TERMS OF SALE
The following terms and conditions shall apply for all contracts between the customer and NUVOLA JEWELRY (Nuvola Jewelry OÜ) about the delivery of goods, which are ordered in NUVOLA JEWELRY online shop under the web-site www.nuvolajewelry.com.
By placing an order with NUVOLA JEWELRY you are offering to purchase a product and agreeing to be bound by the following terms and conditions. Please note that all orders are subject to availability and confirmation of order price.
In order to contract with NUVOLA JEWELRY you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
PRODUCT DESCRIPTION
NUVOLA JEWELRY takes reasonable care to ensure that representations and detailed descriptions of our jewelry products on our website are accurate. We utilize digital photography and make reasonable efforts to display the appearance, color texture, and finish of our jewelry as accurately as possible. However, please acknowledge and accept that there may be minor differences between actual jewelry and their portrayal on our website. For instance, variations in color tone and shape may occur with organic materials such as pearls and gemstones.
CARE AND APPEARANCE OF JEWELRY
Please be aware of the following terms and conditions regarding the care and maintenance of the jewelry we sell:
- Avoid contact with liquids and substances.It is your responsibility to ensure that any jewelry purchased from us does not come into contact with water,perfumes,creams,oils or other substances. Such contact may result in damage to the jewelry.
- Natural evolution of gemstones and metals. You acknowledge that gemstones and metals used in jewelry may naturally change in color or clarity over time. This is considered a natural evolution of the goods and not a defect.
- Delicacy of jewelry. Jewelry is delicate,often crafted with precious metals and stones. Please handle and protect the jewelry appropriately to avoid breakage. Refunds will not be provided for goods damaged due to mishandling or insufficient protection. This includes damage caused by inadequate packaging when returning goods.
- For more information about caring for jewelry, please refer to the "Care Jewelry" section.
ACCOUNT AND ORDER CONFIRMATION.
The customer is responsible for maintaining the confidentiality of their account and password.
After placing an order, you will receive an order confirmation email from us. Please note that once an order has been confirmed through our website, it is generally not possible to cancel it.
PAYMENT AND PRICE
Payment is required in advance through the means specified on our website. Dispatch of the goods is contingent upon our receipt of full payment in cleared funds.
Please note that our prices are subject to change periodically. The price for the items you order will be the one stated on our site at time you submit your order.
Delivery may be free or chargeable, as indicated in our website at the time of your order. In either case, you are responsible for any customs or import duties that may be imposed on your order by the relevant authorities.We have no control over these charges, and it is your separate responsibility to settle them. We recommend contacting your local customs office in advance for more information.
SHIPPING AND DELIVERY
The order will be delivered by our trusted courier within 3-5 business days from the date of order confirmation. Please note that delivery times may vary depending on your location.
We would like to clarify that we are not responsible for any delays or damages that may occur during the shipping process. Once the order is handed over to the shipping carrier, any issues or concerns should be addressed directly with the carrier.
At present, shipping is provided free of charge. However, please be aware that this policy is subject to change in the future.
It is important to note that any customs or import duties imposed on your order by the relevant authorities will be your responsibility. We have no control over these charges, and it is your separate responsibility to settle them. We recommend contacting your local custom office in advance for more information.
RETURNS
We strive for your complete satisfaction with your purchase. If, for any reason, you are not satisfied, you may be eligible for a return or exchange. To learn more about our Return and Exchange Policy, including eligibility criteria, timeframes, and instructions for initiating a return or exchange, please refer to the dedicated section on our website.
INTELLECTUAL PROPERTY
All intellectual property rights, including trademarks, logos, designs, and copyrights, associated with the NUVOLA JEWELRY brand, are owned by us and protected by applicable laws. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
PRIVACY AND DATA PROTECTION
We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our website or providing your personal information, you consent to the collection, storage, and processing of your data as described in our Privacy Policy.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our products or services. Our liability, if any, shall be limited to the purchase price of the product or service in question.